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ANZSCO 451611

Tourist Information Officer

Not on a skilled listSkill level 4No Shortage

General information, not immigration advice. Data as at 2026-10-22.

About this occupation

ANZSCO 2022

Provides travel and accommodation information to tourists. May work in a call centre.

Skill level 4

Also called

  • Tourist Adviser

Unit group 4516

Tourism and Travel Advisers

Tourism and Travel Advisers plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

Indicative skill level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia

  • AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand

  • NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia

  • AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand

  • NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks include

  • Determining clients' requirements for travel, accommodation and special interests
  • Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • Notifying clients of travel dates, baggage limits, and medical and visa requirements
  • Providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • Assisting with travel clearances
Show all 12 tasks
  • Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • Providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • Providing literature and information on local and interstate tours and places of interest
  • Discussing transport availability and cost
  • May work in a call centre

Occupations in this unit group

Source: Australian Bureau of Statistics, ANZSCO 2022. CC BY 4.0.

ANZSCO 2022 (the edition the CSOL uses for the 482 and 186 visas)

Title in this edition: Tourist Information Officer, skill level 4

Major group
4 Community and Personal Service Workers
Sub-major group
45 Sports and Personal Service Workers
Minor group
451 Personal Service and Travel Workers
Unit group
4516 Tourism and Travel Advisers

The title and groups are the same in ANZSCO 2013 v1.2 and ANZSCO 2022.

Occupation Shortage List (2026)

National rating
No Shortage
Confidence
On-balance
Rated on
ANZSCO 2022

Source: Jobs and Skills Australia, 2026 Occupation Shortage List - 6 digit ANZSCO and OSCA, released 21 October 2026. CC BY 4.0.

Source: Australian Bureau of Statistics, ANZSCO (CC BY 4.0). Source: Department of Home Affairs, Skilled occupation list (CC BY 4.0). Source: Jobs and Skills Australia, 2026 Occupation Shortage List. © Commonwealth of Australia, CC BY 4.0. Source: Australian Bureau of Statistics, Employee Earnings and Hours, Australia, May 2025. © Commonwealth of Australia, CC BY 4.0. Search another occupation