Special Rate, Rewards & Referral Program — Terms

1. Definitions

In these Program Terms, unless the context requires otherwise:“Account” means a Top Rate Transfer customer account that has completed identity verification (KYC) and is in good standing.“Base Rate” means our standard, market-based exchange rate for a given currency corridor at a given time. The Base Rate is variable and indicative, is sourced from third-party market data, and includes an operator margin. It is not the interbank/mid-market rate.“Cashback” means a rewards benefit earned on Eligible Transfers, calculated on the Standard-Rate Amount at your applicable Cashback tier (see Cashback and tiers) and issued as Fee Credit. Cashback earned before 29 October 2026 was issued as Special-Rate Credit and was moved to Fee Credit on 2 November 2026 (see section 6.7).“Eligible Transfer” means a completed, successfully cleared outbound money-transfer transaction that meets the eligibility conditions below and is made on a payout corridor we offer. There is no minimum send amount.“Fee Credit” means a non-cash benefit (Cashback, Referral Credit, First Transfer Free credit (section 7) and promotional credit) held in your Fee Credit balance that reduces our transfer fee on an Eligible Transfer, to no less than the Minimum Fee. Fee Credit does not improve the exchange rate. In the app and in our messages Fee Credit may be shown as points: 100 points are 1 AUD (Australia) / 1 NZD (New Zealand) of Fee Credit.“Minimum Fee” means AUD 0.90 (Australia) / NZD 0.90 (New Zealand) of our transfer fee that Fee Credit never pays: it is the cost we are charged to collect your payment. A transfer fee already at or below the Minimum Fee takes no Fee Credit.“Fee Credit balance” means the fee-only ledger in your Account that holds Fee Credit, used solely to reduce our transfer fee. It is distinct from the Special-Rate Credit ledger and from the Welcome Rate Offer.“Special Rate” means the better exchange rate you receive on the part of a transfer that is covered by your Welcome Rate Offer. The Special Rate is set per corridor, is variable, indicative, not customer-set, and not guaranteed, and the amount of one transfer that converts at it may be capped per corridor.“Special-Rate Credit” means a non-cash rewards benefit, tracked in your home currency (AUD for Australia; NZD for New Zealand), applied as a rate subsidy to improve the exchange rate on a transfer. It ended on 2 November 2026 and is no longer issued or held: the earned Cashback part of each balance was moved to Fee Credit and the rest was removed (section 6.7). Special-Rate Credit was never cash, redeemable for cash, or withdrawable.“Standard-Rate Amount” means the portion of a transfer's send amount that converts at the Base/standard rate. It is the base on which Cashback is calculated.“Referral Credit” means the Referrer's benefit under the Referral Program: a Fee Credit (AUD 10 / NZD 10) issued to the referring customer's Fee Credit balance that reduces our transfer fee on an Eligible Transfer, once the Referred Customer's first transfer of at least AUD 100 / NZD 100 completes (section 8.3). Referral Credit does not improve the exchange rate and is not the new-customer Welcome Rate Offer.“Welcome Rate Offer” means the universal new-customer welcome benefit: our Special Rate on the first AUD 500 / NZD 500 you send in the 30 days after your Account is created, whether or not you were referred. It is an allowance (an amount you may send at the Special Rate), not a credit or a balance, and any part unused at the end of the 30 days lapses. It is the same for all new customers and is not a referral-contingent or referral-exclusive reward. The same allowance is offered once more to a customer who returns after 12 months without a completed transfer (section 5.4). It was not granted from 3 November 2026 until it reopened on 6 November 2026 (section 5.5).

2. Eligibility

• 2.1. The Program is open only to individuals who: (a) hold an Account that has completed identity verification (KYC) to our satisfaction and to the standard required under applicable AML/CTF law (AUSTRAC in Australia; DIA-supervised obligations in New Zealand); (b) are at least 18 years of age (the minimum age is 18 in both Australia and New Zealand); (c) are resident in, and transacting from, Australia or New Zealand; and (d) maintain an Account in good standing (not suspended, restricted, or under fraud/compliance review).
• 2.2. Eligibility, benefit amounts and currency are determined by your home jurisdiction: AUD benefits and Australian law for Australian customers; NZD benefits and New Zealand law for New Zealand customers.
• 2.3. We may exclude any person or transaction from the Program where required by law, by our AML/CTF or sanctions obligations, or under our anti-abuse rules.

3. How the Special Rate works

• 3.1. When you make a transfer, we apply our Base Rate — our standard, market-based exchange rate for that corridor at that moment. The Base Rate is variable and indicative, changes with the market, and includes our margin. It is not the interbank/mid-market rate and we do not represent it as such.
• 3.2. Your Special Rate is the Base Rate improved for the part of a transfer covered by your Welcome Rate Offer. The amount of one transfer that converts at the Special Rate may be capped per corridor; any remainder converts at the Base Rate. Both parts, and the resulting rates, are shown before you confirm the transfer.
• 3.3. You do not set, choose, or control the exchange rate. The Special Rate is not a guaranteed rate. The exact Base Rate, the part of the transfer at the Special Rate, and the resulting Special Rate are disclosed to you and confirmed at the time of each transfer, before you confirm the transaction.
• 3.4. The Welcome Rate Offer improves your rate only on transfers; they have no value outside an Eligible Transfer.

4. Earning and applying credit

• 4.1. The Program uses three distinct, separately-tracked benefit types, which apply to different parts of the transaction: (a) the Welcome Rate Offer — an allowance of send amount that converts at the Special Rate (section 5); (b) Special-Rate Credit — a rate subsidy that ended on 2 November 2026 (section 6.7); no balances remain; and (c) Fee Credit — reduces our transfer fee (not the rate), comprising Cashback earned from 29 October 2026, Referral Credit under the Referral Program and promotional/promo-code credit under promotions we run from time to time.
• 4.2. The benefit types are not interchangeable: the Welcome Rate Offer and Special-Rate Credit can only improve the rate on an Eligible Transfer; Fee Credit can only reduce our transfer fee. The Welcome Rate Offer is applied subject to the corridor's per-transfer cap. Fee Credit is applied to our transfer fee on a transfer when you choose to use it, reduces that fee to no less than the Minimum Fee (AUD 0.90 / NZD 0.90), and one fee discount applies per transfer (Fee Credit or a promo code, not both). If a transfer is cancelled or loses its Special Rate pricing before completion, the Welcome Rate Offer reserved for it is given back.
• 4.3. Neither the Welcome Rate Offer, Special-Rate Credit nor Fee Credit has any monetary face value to you as cash, and none is redeemable, withdrawable, or transferable for cash. Their only function is, respectively, to improve your exchange rate or to reduce our transfer fee on an Eligible Transfer.
• 4.4. From time to time we run specific promotions (for example, promo codes, limited-time bonus rates, or seasonal offers). Each such promotion is governed by its own promotion-specific terms, which we publish at the point of the offer. By participating in a promotion (for example, by entering a promo code or opting in), you agree to that promotion's specific terms, which are incorporated into and form part of these Program Terms for that promotion. Where a promotion's specific terms conflict with these general Program Terms, the promotion-specific terms prevail for that promotion only. Promotion-specific terms cannot exclude or limit your non-excludable rights under the Australian Consumer Law (ACL) or the New Zealand Fair Trading Act (FTA).

5. Welcome Rate Offer

• 5.1. A new customer receives the Welcome Rate Offer when their Account is created: our Special Rate on the first AUD 500 (Australia) / NZD 500 (New Zealand) they send in the 30 days from Account creation, whether or not they were referred. The NZD figure is a flat amount, not FX-converted from AUD. It has been granted since 29 October 2026, except to Accounts created while it was closed (section 5.5).
• 5.2. The Welcome Rate Offer is an allowance, not a credit: nothing is added to any balance, it has no value other than the better rate on the amount it covers, and the part unused at the end of the 30 days lapses. It may be used across one or several transfers, each subject to the corridor's per-transfer cap on the amount converted at the Special Rate, and only on corridors where we offer a Special Rate. What remains of it, and when it ends, is shown in the app before you confirm a transfer.
• 5.3. Transition. Customers whose Account was created before 29 October 2026 received the earlier welcome benefit of AUD 100 / NZD 100 as Special-Rate Credit. Any unused part of it was removed on 2 November 2026 (section 6.7). Those customers do not also receive the Welcome Rate Offer.
• 5.4. Welcome back. A customer who has not completed a transfer for 12 months is granted the Welcome Rate Offer again, once: our Special Rate on the next AUD 500 / NZD 500 they send, on the terms of section 5.2. A customer who has already received it once does not receive it again. It is an allowance, not a credit. Its 30 days start when the customer comes back, that is the first time they check a rate or start a transfer in the app or on WhatsApp after it was granted. Any unused win-back Special-Rate Credit issued before 31 October 2026 was removed on 2 November 2026 (section 6.7).
• 5.5. Closure from 3 to 6 November 2026. From 3 November 2026 until it reopened on 6 November 2026 we did not grant the Welcome Rate Offer, either at Account creation or to returning customers. Accounts created in that period did not receive it. Every Welcome Rate Offer granted before 3 November 2026 is honoured on its existing terms until it is used or lapses. The closure did not affect any Fee Credit. Without a Welcome Rate Offer, a transfer is not converted at the Special Rate.

6. Cashback and tiers

• 6.1. You earn Cashback on each Eligible Transfer as Fee Credit, added to your Fee Credit balance when the transfer completes. The Cashback percentage is tiered by the number of your completed transfers counted in the Program (counted from 13 February 2026), as set out in the table below.

• 6.2. Cashback is calculated on the Standard-Rate Amount of the transfer — that is, the part of the send amount that converts at the standard rate — not on the fee, the margin, or the part converted at the Special Rate. Cashback on a transfer is calculated at the tier you held before that transfer was counted, so the transfer that takes you to a new tier earns at your previous tier and your next transfer earns at the new one.
• 6.3. Cashback is earned on Eligible Transfers of any send amount; there is no minimum.
• 6.4. Your unspent, unexpired Cashback Fee Credit is capped at AUD 30 / NZD 30 in total at any one time. Cashback that would take you over the cap is reduced so that the cap is not exceeded.
• 6.5. Each Cashback Fee Credit expires 365 days after it is issued if it has not been applied to a transfer by then. It may also be forfeited on Account closure, suspension for cause, or under the anti-fraud/clawback provisions, subject to applicable law and non-excludable consumer guarantees. Your available Fee Credit and its expiry are shown in your Account.
• 6.6. Cashback applies to all payout corridors we offer. An estimate of the Cashback a transfer will earn is shown before you confirm it. The estimate is a guide only: it may not reflect the part of the transfer at the Special Rate or the cap in section 6.4. The amount credited is calculated under sections 6.2 and 6.4 when the transfer completes.
• 6.7. Transition. Cashback earned before 29 October 2026 was issued as Special-Rate Credit. On 2 November 2026 we ended Special-Rate Credit. The unspent Cashback you had earned in AUD or NZD was moved to your Fee Credit balance at the same value, up to the cap in section 6.4. Credit we had granted (such as the AUD/NZD 100 welcome credit, win-back credit and other granted credit) and any balance in another currency were removed. We told each affected customer what they held after the change. No Special-Rate Credit remains on any Account.

7. First Transfer Free

When your first Eligible Transfer is completed, we credit our transfer fee on it back to you as Fee Credit. You can choose to use that Fee Credit to pay our fee on your later transfers, down to the Minimum Fee, and it expires 365 days after it is credited. First Transfer Free has no fixed end date; if we end or materially restrict it, we will first give you the email notice described in section 11.5. “Free” refers to the transfer fee only — it does not mean the transfer is free of the exchange-rate margin built into the Base Rate, nor of any third-party, intermediary, or recipient-side fees. The benefit applies once per customer and is not transferable or redeemable for cash.

8. Referral Program

• 8.1. Only an existing eligible customer (a “Referrer”) with an Account in good standing may refer a new customer. The Referral Program is for customers only and excludes our separate Affiliate Scheme; you cannot earn under both for the same activity.
• 8.2. A new customer who joins via a valid referral and completes KYC (a “Referred Customer”) receives no benefit from the referral itself. Every new customer, referred or not, receives the Welcome Rate Offer (section 5); it is not a referral-exclusive benefit.
• 8.3. The Referrer receives AUD 10 (Australia) / NZD 10 (New Zealand) — flat amounts, not FX-converted — as Referral Credit (a Fee Credit) added to the Referrer's Fee Credit balance, which reduces our transfer fee on an Eligible Transfer (it does not improve the rate). It is credited when the Referred Customer completes their first successfully-cleared Eligible Transfer with a send amount of at least AUD 100 / NZD 100 (the “Qualifying Event”). Only the Referred Customer's first transfer counts: if it is below that amount, no Referral Credit is paid for that Referred Customer, including on any later transfer. One Referral Credit is paid per Referred Customer. No Referrer benefit is issued before the Qualifying Event.
• 8.4. A Referrer may earn the Referrer benefit (AUD/NZD 10 Fee Credit) for a maximum of 10 paid referrals per rolling 12-month period — i.e. up to AUD/NZD 100 per year. Paid referrals beyond this cap within any trailing 12-month period do not earn the Referrer benefit.
• 8.5. Referral Credit expires 60 days after it is issued if not applied to an Eligible Transfer within that period. Expiry is shown in the Referrer's Account.
• 8.6. A referral does not give the Referred Customer a Welcome Rate Offer, and does not extend or increase any allowance they already hold.
• 8.7. All Referral benefits are issued in your home currency (AUD for Australian customers; NZD for New Zealand customers) as flat amounts. Benefits are not FX-converted or transferable between jurisdictions.
• 8.8. Referral benefits are void where they arise from, or we reasonably suspect, prohibited conduct, including: self-referral; referring yourself under another identity; creating duplicate, fake, or synthetic accounts; coordinated or bulk sign-ups; transfers made primarily to trigger referral benefits; or any breach of the anti-fraud provisions. We may withhold, reverse, or clawback any benefit affected by such conduct, and may suspend Accounts involved.

9. Credit is not cash — no cash-out

• 9.1. Special-Rate Credit (including Cashback earned before 29 October 2026 and win-back credit issued before 31 October 2026), the Welcome Rate Offer and Fee Credit (Cashback, Referral Credit and promotional fee credit) are rewards benefits only. Each is: (a) not cash and not a stored-value or monetary balance you can spend other than as a rate subsidy or a fee reduction on an Eligible Transfer; (b) not redeemable, exchangeable, or withdrawable for cash or any cash equivalent; (c) not transferable to another person or Account (except as expressly provided in the Referral Program mechanics); and (d) of value only when applied to improve the exchange rate (Welcome Rate Offer, Special-Rate Credit) or to reduce our transfer fee (Fee Credit) on an Eligible Transfer.
• 9.2. These benefits confer no proprietary or contractual right to money. They do not earn interest. On Account closure, suspension for cause, or expiry, unused Special-Rate Credit and Fee Credit are forfeited, and an unused Welcome Rate Offer lapses at the end of its 30 days, subject to applicable law and non-excludable consumer guarantees.
• 9.3. Special-Rate Credit, Fee Credit and the Welcome Rate Offer are not “unclaimed money” for the purposes of the Unclaimed Money Act 2008 (Cth) or equivalent state or territory legislation. They have no monetary face value, are not a debt owed by Top Rate Transfer to you, and therefore fall outside the category of financial obligations to which those Acts apply.
• 9.4. This distinguishes the Program from our separate Affiliate Scheme, under which approved affiliates may earn withdrawable cash commissions under separate terms.

10. Exchange rates and fees disclosure

• 10.1. Exchange rates shown anywhere in our app, website, marketing, or calculators are indicative only, change continuously with the market, and include our margin. They are not the interbank/mid-market rate.
• 10.2. The exchange rate applicable to your transfer (including any Welcome Rate Offer or Special-Rate Credit applied) is the rate confirmed and disclosed to you at the time you make the transfer, before you confirm it. We do not guarantee that any rate shown in advance will be available at the time of transfer.
• 10.3. Where we say a transfer is “free” or “fee-free” (including First Transfer Free), this refers to our transfer fee only. It does not remove the exchange-rate margin in the Base Rate, and does not cover third-party, intermediary/correspondent, payment-network, or recipient-bank fees, which may apply.
• 10.4. We do not represent that we provide the mid-market, interbank, or “real” exchange rate. Our Base Rate includes a margin.

11. Variation, suspension and termination of the Program

• 11.1. We may vary, suspend, or terminate the Program, or any component (the Welcome Rate Offer amount or period, Cashback rate, caps, expiry, Referral amounts, eligible corridors, or thresholds), at any time.
• 11.2. We may change the forward-looking components of the Program (Cashback rates or tiers, referral amounts, caps, expiry, eligible corridors, thresholds, or the First Transfer Free benefit) by publishing the updated Terms on our website and in the app. A change applies only to Eligible Transfers made after the "Last updated" date shown at the top of these Terms. We will give at least 30 days' notice of any material adverse change, by email and in the app or on our website, before it takes effect. An immediate change may be made only where required by law or regulator direction, or to prevent fraud, abuse, or security risk. Section 11.3 (earned benefits) and section 11.5 (First Transfer Free notice) are not affected by this clause.
• 11.3. Changes will not retrospectively cancel Fee Credit you have already validly earned, except as permitted under the anti-fraud/clawback provisions or by law. On 2 November 2026 Special-Rate Credit ended: earned Cashback was moved to Fee Credit, up to the cap in section 6.4, and granted credit was removed (section 6.7). The closure of the Welcome Rate Offer from 3 to 6 November 2026 (section 5.5) did not affect any Fee Credit.
• 11.4. Nothing in this section limits your non-excludable rights under the ACL or FTA.
• 11.5. If you have registered for the Program but not yet completed your first qualifying transfer, and we discontinue or materially restrict the First Transfer Free benefit, we will notify you by email at least 30 days before the change takes effect. This notice gives you the opportunity to make a qualifying first transfer before the benefit is removed.

12. Anti-fraud, clawback and AML/CTF

• 12.1. We may withhold, reverse, adjust, or clawback any Special-Rate Credit, Fee Credit or benefit, and/or suspend or close an Account, where we reasonably consider that a benefit was earned through, or a transaction is connected to: fraud; chargeback or payment reversal; self-referral or duplicate/synthetic accounts; manipulation or gaming of the Program; breach of these Program Terms; or any conduct inconsistent with our AML/CTF, sanctions, or fraud controls.
• 12.2. Where a transfer that generated Cashback or triggered a Referral Qualifying Event is later reversed, charged back, refunded, or found to be fraudulent, the associated Cashback (Fee Credit) or Referral Credit may be reversed or clawed back. If the balance is insufficient, it is reduced to zero.
• 12.3. Program participation does not override our AML/CTF and sanctions obligations. We may delay, decline, or report transactions, and withhold benefits, as required under the AML/CTF Act 2006 (Cth)/AUSTRAC rules (Australia) and applicable New Zealand AML/CFT obligations under DIA supervision. Enhanced due diligence may apply.
• 12.4. Our determination under this section is made acting reasonably; it does not exclude your non-excludable consumer guarantees.

13. Tax

You are responsible for determining and meeting any tax obligations that may arise from your participation in the Program or receipt of any benefit. We do not provide tax advice. You should seek independent advice about your circumstances.

14. Privacy

We handle your personal information in accordance with our Privacy Policy, including for identity verification, fraud prevention, and administration of the Program. Australian customers are covered under the Privacy Act 1988 (Cth)/Australian Privacy Principles; New Zealand customers under the Privacy Act 2020 (NZ).

15. Liability and no guarantee

• 15.1. Benefits under the Program are provided “as is”. We do not guarantee any particular exchange rate, saving, or outcome from using Special-Rate Credit; the benefit depends on the Base Rate at the time of transfer, which is variable.
• 15.2. To the maximum extent permitted by law, we exclude liability for indirect or consequential loss arising from the Program. Nothing in these Program Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or the New Zealand Fair Trading Act / Consumer Guarantees Act. Where our liability cannot be excluded but can be limited, it is limited to the extent permitted by law.

16. Governing law (Australia / New Zealand)

• 16.1. Australian customers: these Program Terms are governed by the laws of Australia (the Commonwealth of Australia), and you and we submit to the non-exclusive jurisdiction of the Australian courts. The Australian Consumer Law (a national law) applies.
• 16.2. New Zealand customers: these Program Terms are governed by the laws of New Zealand, and you and we submit to the non-exclusive jurisdiction of the New Zealand courts. The Fair Trading Act 1986 and Consumer Guarantees Act 1993 apply.
• 16.3. Nothing in this section deprives a consumer of the protection of mandatory consumer-protection laws of their home jurisdiction.

Contact

TOP RATE TRANSFER PTY LTD

Australia: AUSTRAC-registered remittance provider; ACN 641 161 444.

New Zealand: registered on the Financial Service Providers Register (FSP1005170), DIA-supervised; NZBN 9429051081843.

Email: [email protected]