ANZSCO 313112
ICT Customer Support Officer
General information, not immigration advice. Data as at 2026-10-22.
About this occupation
ANZSCO 2022Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Also called
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
Specialisations
- Network Support Technician
- Operator Command Support Systems (Army)
Unit group 3131
ICT Support Technicians
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Indicative skill level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand
- NZQF Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Tasks include
- Determining software and hardware requirements to provide solutions to problems
- Responding to inquiries about software and hardware problems
- Adapting existing programs to meet users' requirements
- Installing and downloading appropriate software
- Ensuring efficient use of applications and equipment
- Implementing computer networks
Show all 9 tasks
- Designing and maintaining websites
- Repairing and replacing peripheral equipment such as terminals, printers and modems
- May work in a call centre
Occupations in this unit group
- 313111 Hardware Technician
- 313112 ICT Customer Support OfficerThis occupation
- 313113 Web Administrator
- 313199 ICT Support Technicians nec
Source: Australian Bureau of Statistics, ANZSCO 2022. CC BY 4.0.
ANZSCO 2022 (the edition the CSOL uses for the 482 and 186 visas)
Title in this edition: ICT Customer Support Officer, skill level 2
- Major group
- 3 Technicians and Trades Workers
- Sub-major group
- 31 Engineering, ICT and Science Technicians
- Minor group
- 313 ICT and Telecommunications Technicians
- Unit group
- 3131 ICT Support Technicians
The title and groups are the same in ANZSCO 2013 v1.2 and ANZSCO 2022.
Occupation Shortage List (2026)
- National rating
- No Shortage
- Confidence
- Clear
- Rated on
- ANZSCO 2022
Source: Jobs and Skills Australia, 2026 Occupation Shortage List - 6 digit ANZSCO and OSCA, released 21 October 2026. CC BY 4.0.
Possible visa options
Visas that ICT Customer Support Officer may be eligible for through its skilled list placement. Being on a list is one requirement; each visa has others (points, age, English, nomination or sponsorship).
| Visa | Stay | MLTSSL | STSOL | ROL | CSOL | Instrument |
|---|---|---|---|---|---|---|
| Skilled Nominated (subclass 190) | Permanent | Not on MLTSSL | On STSOL | ROL not used for this visa | CSOL not used for this visa | LIN 19/051, s 7(1) item 3 |
| Skilled Work Regional (provisional) visa (subclass 491) State or Territory nominated | — | Not on MLTSSL | On STSOL | Not on ROL | CSOL not used for this visa | LIN 19/051, s 7(1) item 4 |
| Training visa (subclass 407) | Temporary (Up to 2 years) | Not on MLTSSL | On STSOL | Not on ROL | CSOL not used for this visa | LIN 19/050, s 6 |
| Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream | Temporary (5 years) | Not on MLTSSL | STSOL not used for this visa | On ROL | CSOL not used for this visa | LIN 19/219, s 5(1) |
| Skills in Demand (subclass 482) - Core Skills stream | Temporary (Up to 4 years) | MLTSSL not used for this visa | STSOL not used for this visa | ROL not used for this visa | On CSOL | LIN 24/089, s 6(3) |
| Employer Nomination Scheme visa (subclass 186) - Direct Entry Pathway | Permanent | MLTSSL not used for this visa | STSOL not used for this visa | ROL not used for this visa | On CSOL | LIN 24/093, s 7(1) |
✓ the occupation is on a list this visa uses · ✗ this visa uses the list but the occupation is not on it · — the visa does not use this list. Source: Australian Government Department of Home Affairs, visa pages, CC BY 3.0 AU.
Average salary, May 2025
Unit group 3131 ICT support technicians (ANZSCO 2022). all employees, Average weekly total cash earnings.
| Average weekly earnings | Average age | |
|---|---|---|
| All employees | $1,737.00 | 37.9 |
| Males | $1,756.30 | 38.4 |
| Females | $1,663.20 | 36.1 |
Source: Australian Bureau of Statistics, Employee Earnings and Hours, Australia, May 2025: data cube 63060DO011_202505 (Table 1), released 23 January 2026. CC BY 4.0.
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Scan to get the appSource: Australian Bureau of Statistics, ANZSCO (CC BY 4.0). Source: Department of Home Affairs, Skilled occupation list (CC BY 4.0). Source: Jobs and Skills Australia, 2026 Occupation Shortage List. © Commonwealth of Australia, CC BY 4.0. Source: Australian Bureau of Statistics, Employee Earnings and Hours, Australia, May 2025. © Commonwealth of Australia, CC BY 4.0. Search another occupation