ANZSCO 149211
Call or Contact Centre Manager
General information, not immigration advice. Data as at 2026-10-22.
About this occupation
ANZSCO 2022Organises and controls the operations of a call or contact centre. May work in a call centre.
Unit group 1492
Call or Contact Centre and Customer Service Managers
Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
Indicative skill level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand
- NZQF Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks include
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Show all 7 tasks
- May work in a call centre
Occupations in this unit group
- 149211 Call or Contact Centre ManagerThis occupation
- 149212 Customer Service Manager
Source: Australian Bureau of Statistics, ANZSCO 2022. CC BY 4.0.
ANZSCO 2022 (the edition the CSOL uses for the 482 and 186 visas)
Title in this edition: Call or Contact Centre Manager, skill level 2
- Major group
- 1 Managers
- Sub-major group
- 14 Hospitality, Retail and Service Managers
- Minor group
- 149 Miscellaneous Hospitality, Retail and Service Managers
- Unit group
- 1492 Call or Contact Centre and Customer Service Managers
The title and groups are the same in ANZSCO 2013 v1.2 and ANZSCO 2022.
Occupation Shortage List (2026)
- National rating
- No Shortage
- Confidence
- Clear
- Rated on
- ANZSCO 2022
Source: Jobs and Skills Australia, 2026 Occupation Shortage List - 6 digit ANZSCO and OSCA, released 21 October 2026. CC BY 4.0.
Possible visa options
Visas that Call or Contact Centre Manager may be eligible for through its skilled list placement. Being on a list is one requirement; each visa has others (points, age, English, nomination or sponsorship).
| Visa | Stay | MLTSSL | STSOL | ROL | CSOL | Instrument |
|---|---|---|---|---|---|---|
| Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream | Temporary (5 years) | Not on MLTSSL | STSOL not used for this visa | On ROL | CSOL not used for this visa | LIN 19/219, s 5(1) |
✓ the occupation is on a list this visa uses · ✗ this visa uses the list but the occupation is not on it · — the visa does not use this list. Source: Australian Government Department of Home Affairs, visa pages, CC BY 3.0 AU.
Average salary, May 2025
Unit group 1492 Call or contact centre and customer service managers (ANZSCO 2022). all employees, Average weekly total cash earnings.
| Average weekly earnings | Average age | |
|---|---|---|
| All employees | $2,483.50 | 45.5 |
| Males | $2,751.40 | 46.4 |
| Females | $2,215.20 | 44.7 |
Source: Australian Bureau of Statistics, Employee Earnings and Hours, Australia, May 2025: data cube 63060DO011_202505 (Table 1), released 23 January 2026. CC BY 4.0.
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Scan to get the appSource: Australian Bureau of Statistics, ANZSCO (CC BY 4.0). Source: Department of Home Affairs, Skilled occupation list (CC BY 4.0). Source: Jobs and Skills Australia, 2026 Occupation Shortage List. © Commonwealth of Australia, CC BY 4.0. Source: Australian Bureau of Statistics, Employee Earnings and Hours, Australia, May 2025. © Commonwealth of Australia, CC BY 4.0. Search another occupation